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Clients are required to pay an immediate $100 deposit at the time of booking to secure a Tattoo appointment. If for any reason you need to cancel or reschedule your appointment, we need a MINIMUM of 5 days notice. This deposit will be held in credit to your treatment or used as a cancellation fee should you not cancel within the required period. We are very strict with our cancellation policy as clients who cancel within short notice, not only cost the business but stop others from having the opportunity to make an appointment at that time. Thank you for understanding.

Please understand that when you forget or cancel your appointment  without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity  to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago. We want to be able to be fair to all clients and therefore currently dont charge you for cancellations, however please note that multiple cancellations either with short notice or no notice at all may result in us reserving the right to refuse you bookings being made in the future

Please read the deposit policy thoroughly before paying your deposit.

A deposit of $100 will be charged at the time of booking your brow tattooing appointment. This will be deducted from the final cost of your treatment.

This deposit is non-refundable in all cases, yet can be transferred to another date, This can be transferred one time only or your deposit is forfeited.

If you need to reschedule your appointment, your new time will be scheduled at my next available date.

A minimum of 5 days notice of cancellation/rescheduling must be given. Failure to cancel in the time or requesting to reschedule more than once will forfeit the deposit (for example, If your appointment is on a Thursday, to avoid us forfeiting your deposit, you would need to reschedule on/before the Saturday before)

Tattoo deposits cannot be redeemed on any other treatments. If you wish to give your deposit and appointment to a friend, this can be arranged.

If you have to reschedule your brow touch up appointment and I cannot fit you back in and it falls outside the 12 week mark from your initial appointment a surcharge will be charged of $150. If it goes more than 5 months (24 weeks) the full annual re-touch price will be charged.

Please read the deposit policy thoroughly before paying your deposit.

When booking online a $50 non-refundable deposit will be charged for our services which take a longer period of time such as Lash Lifts, Brow Lamination and Makeup Lessons. This deposit will be held in credit to your treatment or used as a cancellation fee should you not cancel within the required period. If you are booked in for one of these treatments we require 48hrs notice to reschedule or for cancellation to receive a refund of the deposit

1. This Return and Refund policy is only intended for Emily Wilson Cosmetics.

2. For any discrepancy of products received or for any other valid reason as defined in this policy, you may request for return and refund via https://www.emilywilsoncosmetics.com.au/contact-us/ and our Facebook Messaging.

3. Requests will only be entertained within seven (7) days of receipt of the product.

4. Request may be made for the following reasons:

a. If the products delivered is in damaged or defective condition; or

b. If the product is near expiry or expired; or

c. If the product delivered is incorrect or different from the order placed, or different from how it is described on the website.

The following return request will not be honored:

  1. change of mind

  2. change of colors/shade

  3. opened and used cosmetics

5. Hygiene-sensitive products sold are non-refundable.

6. Return requests will be processed within 2 to 3 working days upon receipt (Monday-Friday) after the complete set of supporting documents is received by Emily Wilson Cosmetics.

  1. Returned shipping cost will be customer responsibility. Please be informed that a return label will be provided upon approval.

  2. Item(s) must be returned in its original and complete condition, unused, as of the time received from Emily Wilson Cosmetics.  Items purchased as a set must also be returned as a set. Customer must likewise enclose together with the product all gift items (if any), and proof of its purchase.

7. Returned items will then go through quality evaluation for next 48 hours upon receipt of the items. Certain products may require a longer quality evaluation period(for refund/exchange processes).

8.  A notification will be sent to the Customer once the return and refund request has been approved.

9. The manner of refund will depend on the mode of payment originally made by the Customer:

(Please provide available mode of payment)

10. The amount to be refunded will be computed based on the unit price paid in the original purchase (shipping cost excluded).

11. If any promo/discount code was redeemed for the relevant purchase, corresponding adjustments will be made.


The purpose of this privacy policy (this “Privacy Policy”) is to inform users of our Site that the personal data we will collect, how we use the collected data, who has access to the data collected, and the rights of Site users.

This Privacy Policy applies in addition to the terms and conditions of our Site.


By using our Site users agree that they consent to the conditions set out in this Privacy Policy, and the collection, use, and retention of the data listed in this Privacy Policy.

Personal Data We Collect

We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.

Data Collected Automatically

When you visit and use our Site, we may automatically collect and store the following information, IP address, location, hardware, and software details.

Data Collected in a Non-Automatic Way

We may also collect the following data when you perform certain functions on our Site:

First and last name, email address, phone number, address, and payment information.

This data may be collected using the following methods: Booking an appointment, creating an account, making a purchase, and subscribing to our mailing list.

How We Use Personal Data

Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.

The data we collect automatically is used for the purpose of analytics, and to enhance the user experience.

The data we collect when the user performs certain functions including booking an appointment, creating an account, making a purchase, and/or subscribing to our mailing list may be used for the purpose of processing orders, appointment communication and marketing communication (if the user has opted-in)

Who We Share Personal Data With


We may disclose user data to any member of our business who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.

Third Parties

We may share user data with the following third parties, Google Analytics, and Shopify.

Emily Wilson Cosmetics uses a Shopify-powered site to operate our business. Shopify may collect and use the following data including name, billing address, phone number, email address, and payment information to communicate with us, the merchant, to enable us to operate our business online.

You can read more about how Shopify use your Personal Information here – https://www.shopify.com/legal/privacy

Google Analytics may collect and use the following data including session statistics, approximate location, and browser and device information for the purpose of helping us understand how our clients and customers use our site.

Third parties will not be able to access user data beyond what is reasonably necessary to achieve the given purpose.

Other Disclosures

We will not sell or share your data with other third parties, except if the law requires it; if it is required for any legal proceeding, or to prove or protect our legal rights.

If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.

How Long We Store Personal Data

User data will be stored until the purpose the data was collected for has been achieved.

You will be notified if your data is kept for longer than this period.

How We Protect Your Personal Data

All data is only accessible to our employees. Our employees are bound by strict confidentiality agreements and a breach of this agreement would result in the employee’s termination.

While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore, we are unable to guarantee the security of user data beyond what is reasonably practical.


We do not knowingly collect or use personal data from children under 16 years of age. If we learn that we have collected personal data from a child under 16 years of age, the personal data will be deleted as soon as possible. If a child under 16 years of age has provided us with personal data their parent or guardian may contact our business on the below mentioned contact information.

How to Access, Modify, Delete, or Challenge the Data Collected

If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, or if you would like your data to be deleted or modified in any way, please contact us directly at Emily Wilson Cosmetics, by email; emily@emilywilsoncosmetics.com.au

How to Opt-Out of Data Collection, Use or Disclosure

In addition to the method(s) described in the How to Access, Modify, Delete, or Challenge the Data Collected section, we provide the following specific opt-out methods for the forms of collection, use, or disclosure of your personal data specified below:

You can opt-out of the use of your personal data for marketing emails by clicking ‘unsubscribe’ on the bottom of any marketing email or updating your email

preferences in your account, in person within the salon.


This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the “Effective Date” at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.

Contact Information

If you have any questions, concerns, or complaints, you can contact us at Emily Wilson Cosmetics, by email; emily@emilywilsoncosmetics.com.au

These terms and conditions (the “Terms and Conditions”) govern the use of https://www.emilywilsoncosmetics.com.au (the “Site”). This Site is owned and operated by Emily Wilson.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

Intellectual Property

All content published and made available on our Site is the property of Emily Wilson and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files, and anything that contributes to the composition of our Site.

Acceptable Use

As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:

  • Harass or mistreat other users of our Site;
  • Violate the rights of other users of our Site;
  • Violate the intellectual property rights of the Site owners or any third party to the Site;
  • Hack into the account of another user of the Site;
  • Act in any way that could be considered fraudulent; or
  • Post any material that may be deemed inappropriate or offensive.

If we believe you are using our Site illegally or in a manner that violates these Terms and

Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.


When you create an account on our Site, you agree to the following:

  • You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
  • All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

Sale of Goods And Services 

These Terms and Conditions govern the sale of goods and services available on our Site.

The following goods are available on our Site: Cosmetics, and Apparel and Accessories.

The following services are available on our Site: Beauty and Cosmetic Services.

The services will be paid for in full at the time of appointment finalisation, with the exception of some Beauty and Cosmetic Services that require a deposit to be paid upon booking.

These Terms and Conditions apply to all the goods and services that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods and services are as accurate as possible.

However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.


We accept payment methods including, credit card, PayPal and, direct debit.

When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Shipping and Delivery

When you purchase goods from our Site, the goods will be delivered through one of the following methods:

  • Standard delivery by post. Delivery may take between 5 – 7 business days.; or
  • Local pick-up

Delivery will take place as soon as reasonably possible, depending on the delivery method selected.

Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and public holidays.

You will be required to pay delivery charges in addition to the price for the goods you purchase.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

Consumer Protection Law

Where the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Limitation of Liability

Emily Wilson and our agents, and employees will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.


Except where prohibited by law, by using this Site you indemnify and hold harmless Emily Wilson and our agents, and employees from any actions, claims, losses, damages, liabilities, and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law

These Terms and Conditions are governed by the laws of the State of Queensland.


If at any time any of the provisions set forth in these Terms and Conditions are found to be

inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.


These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Contact Details

Please contact us by email if you have any questions or concerns; emily@emilywilsoncosmetics.com.au. Alternatively, you may contact us via a contact form on our Site.

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