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Policies

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Clients are required to pay an immediate $100 deposit at the time of booking to secure a Tattoo appointment. If for any reason you need to cancel or reschedule your appointment, we need a MINIMUM of 5 days notice. This deposit will be held in credit to your treatment or used as a cancellation fee should you not cancel within the required period. We are very strict with our cancellation policy as clients who cancel within short notice, not only cost the business but stop others from having the opportunity to make an appointment at that time. Thank you for understanding.

Please understand that when you forget or cancel your appointment  without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity  to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago. We want to be able to be fair to all clients and therefore currently dont charge you for cancellations, however please note that multiple cancellations either with short notice or no notice at all may result in us reserving the right to refuse you bookings being made in the future

Please read the deposit policy thoroughly before paying your deposit.

A deposit of $100 will be charged at the time of booking your brow tattooing appointment. This will be deducted from the final cost of your treatment.

This deposit is non-refundable in all cases, yet can be transferred to another date, This can be transferred one time only or your deposit is forfeited.

If you need to reschedule your appointment, your new time will be scheduled at my next available date.

A minimum of 5 days notice of cancellation/rescheduling must be given. Failure to cancel in the time or requesting to reschedule more than once will forfeit the deposit (for example, If your appointment is on a Thursday, to avoid us forfeiting your deposit, you would need to reschedule on/before the Saturday before)

Tattoo deposits cannot be redeemed on any other treatments. If you wish to give your deposit and appointment to a friend, this can be arranged.

If you have to reschedule your brow touch up appointment and I cannot fit you back in and it falls outside the 12 week mark from your initial appointment a surcharge will be charged of $150. If it goes more than 5 months (24 weeks) the full annual re-touch price will be charged.

Please read the deposit policy thoroughly before paying your deposit.

When booking online a $50 non-refundable deposit will be charged for our services which take a longer period of time such as Lash Lifts, Brow Lamination and Makeup Lessons. This deposit will be held in credit to your treatment or used as a cancellation fee should you not cancel within the required period. If you are booked in for one of these treatments we require 48hrs notice to reschedule or for cancellation to receive a refund of the deposit

1. This Return and Refund policy is only intended for Emily Wilson Cosmetics.

2. For any discrepancy of products received or for any other valid reason as defined in this policy, you may request for return and refund via https://www.emilywilsoncosmetics.com.au/contact-us/ and our Facebook Messaging.

3. Requests will only be entertained within seven (7) days of receipt of the product.

4. Request may be made for the following reasons:

a. If the products delivered is in damaged or defective condition; or

b. If the product is near expiry or expired; or

c. If the product delivered is incorrect or different from the order placed, or different from how it is described on the website.

The following return request will not be honored:

  1. change of mind

  2. change of colors/shade

  3. opened and used cosmetics

5. Hygiene-sensitive products sold are non-refundable.

6. Return requests will be processed within 2 to 3 working days upon receipt (Monday-Friday) after the complete set of supporting documents is received by Emily Wilson Cosmetics.

  1. Returned shipping cost will be customer responsibility. Please be informed that a return label will be provided upon approval.

  2. Item(s) must be returned in its original and complete condition, unused, as of the time received from Emily Wilson Cosmetics.  Items purchased as a set must also be returned as a set. Customer must likewise enclose together with the product all gift items (if any), and proof of its purchase.

7. Returned items will then go through quality evaluation for next 48 hours upon receipt of the items. Certain products may require a longer quality evaluation period(for refund/exchange processes).

8.  A notification will be sent to the Customer once the return and refund request has been approved.

9. The manner of refund will depend on the mode of payment originally made by the Customer:

(Please provide available mode of payment)

10. The amount to be refunded will be computed based on the unit price paid in the original purchase (shipping cost excluded).

11. If any promo/discount code was redeemed for the relevant purchase, corresponding adjustments will be made.

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