FAQ'sHere are the answers to frequently asked questions
Can I get a list of ingredients for a product?
Ingedients for each product are listed under that specific product on the website.
Do you offer product samples?
No product samples are offered to the public. If you are a stockists wishing to try products please contact [email protected] to find out the options available
Can I get a personal consultation on the use of your products?
If you live in the Fraser Coast region in Queensland please contact [email protected] and a personal consultation can be arranged
What is the return and exchange policy?
Emily Wilson Cosmetics strives to ensure that all deliveries are received in perfect condition. If however, you are unsatisfied please contact [email protected] within 24 hours and we will endeavour to correct the issue in a timely manner. The cost of returning damaged or faulty goods is the responsibility of the purchaser. Emily Wilson Cosmetics does not offer refunds for change of mind. Credits or replacements are only offered in instances where items are faulty, damaged or incorrectly selected by our packing and shipping team. All incorrectly shipped items remain the property of Emily Wilson Cosmetics and must be returned at no cost to the unintended recipient. We advise all customers to exercise care when selecting products online as we do not refund or exchange for incorrect colour selections.
What do I do if I have an allergic reaction?
Emily Wilson cosmetics lists all ingredients below each product throughout the website however sometimes reactions can still occur. Please contact your doctor if you are concerned. If you feel your reaction is quite extreme we would love to know incase there has been a faulty batch or problem with the product.
What are your delivery options and how much is shipping?
Emily Wilson Cosmetics ships with Australia Post. Delivery is made within 3 to 5 business days. If no one is available to sign for the delivery to home addresses within business hours, you will be required to collect the item from the post office in accordance with Australia Post procedures. Shipping is a flat rate of $9.95 per order. Orders over $150 qualify for FREE shipping. There is an express shipping option at checkout if you choose to do so for an additional fee.
Do you ship to P.O. BOX?
Yes we deliver to PO Boxes within Australia
Will I get charged for a re-delivery?
Yes. Please ensure you have input your shipping details correctly to prevent products from going astray and being returned to us. The purchaser maintains full responsibility for providing correct delivery details upon check-out. Emily Wilson Cosmetics will not be held accountable for delivery to incorrect addresses resulting in loss of purchase(s).
How can I make a purchase?
You can purchase our products via our stockists listed on the website or directly via the website shop
How long will it take to ship?
Emily Wilson Cosmetics ships with Australia Post. Delivery is made within 3 to 5 business days. If no one is available to sign for the delivery to home addresses within business hours, you will be required to collect the item from the post office in accordance with Australia Post procedures.
Do you ship internationally?
Yes, shipping is calculated at checkout.
Where can i get more assistance?
please email [email protected] for more assistance
Are your products tested on animals?
No our products are 100% cruelty free
Are your products natural
If you are wanting 100% natural products please choose from our mineral range as they are all natural